Changes to Belair uniform suppliers

New Shirt Supplier

We are excited to inform you of an upcoming change regarding the supplier of our Monday to Thursday shirts. After careful consideration and feedback from the school community, we have decided to transition from our current hemp supplier to BME, the company that provides the rest of our Belair uniform items. The feedback survey put out to the school community came back with over 77% in favour of moving to this option.

The new Monday to Thursday shirts will maintain the same design but will now be crafted from the fabric and sizing of our Friday sports shirts. The cost will remain the same.

This decision comes in response to the challenges posed by excessively long delivery times, which have proven to be unmanageable for our school community. Additionally, concerns regarding the quality and durability of the material have been taken into account.

We are confident that this change will lead to a more efficient and satisfactory uniform experience for everyone involved. Moreover, we are pleased to announce that our new supplier is local and already serves numerous schools across the city and NSW.

December Pre-Order Update

We would like to provide an update on the status of the hemp shirt preorder made in December. We are still awaiting delivery of these items, which are now expected to arrive in late May or early June. We share in the frustration caused by these shipping delays, which have been one of the reasons for ending our relationship with this supplier.

Families awaiting items from this preorder will be contacted directly by the P&C shortly to express our sincerest apologies for the inconvenience. Please note that, unfortunately, we are unable to cancel this order as it has been paid in full. Additionally, once delivered, we cannot exchange these items or offer refunds unless there is a manufacturing fault.

As a not-for-profit organisation run by volunteers, the Belair P&C operates differently from a typical retail store. Regrettably, we do not have the financial capacity to provide refunds for change of mind.

New Shirt Pre-Order

Pre-orders for the new Monday to Thursday shirt will open on Flexischools on Thursday 2 May. This order round will be open until 5pm, Thursday 9 May.

Thank you for your continued support and understanding as we strive to enhance the uniform offerings at our school. We understand this has been a challenging process for all, and we are doing our best as a team of volunteers to meet the needs of our community.

Frequently Asked Questions

• Can I exchange my hemp shirt for one from a different supplier?

  No, we can only facilitate exchanges for items of the same kind to manage stock quantities effectively. text goes here

• Am I eligible for a refund on my hemp shirt order?

  We only offer refunds for faulty items. As advised by the supplier, faulty goods are those received damaged due to a manufacturing fault. Damage from wear and tear or incorrect care is not considered faulty. Our operations as part of the Belair P&C are not-for-profit, so we do not have the financial capacity to provide discounts or refunds for such cases.

• Is it possible to cancel my hemp shirt preorder?

  Unfortunately, cancellations are not possible once we've paid in full for the order.

• Can I return my used hemp shirt due to poor quality or wear?

  Items damaged due to wear and tear or incorrect care are not eligible for return. Only items with manufacturing faults are considered faulty.

• Can I receive a discount on new shirts if I bought multiple hemp shirts that I don’t like?

  No, discounts are not offered for a change of mind. Our operations as part of the Belair P&C are not-for-profit, so we do not have the financial capacity to provide discounts or refunds for such cases.

• I prefer hemp shirts over BME ones, can I order more?

  Additional hemp shirts will be available for purchase in the upcoming delivery.

• My hemp shirts are faulty, can I exchange them for new BME ones?

  As advised by the supplier, faulty goods are those received damaged due to a manufacturing fault. Damage from wear and tear or incorrect care is not considered faulty. Faulty items are eligible for exchange within 14 days of collection. Returns for hemp shirts should be made in original condition to the uniform shop.

• Will the new shirts be priced differently?

  The new shirts will be priced the same as the hemp shirts and sports shirts, $35

• What are the new Monday to Thursday shirts like?

  They are exactly the same fabric, sizing and style as the new sports shirt, but with the design of the Monday to Thursday shirt. Overwhelmingly feedback from the school community was that they preferred the Friday shirt for wearability and comfort, as well as durability. The supplier is local to Newcastle and supplies uniforms to schools across the city and NSW.

• When will I receive my winter items I pre-ordered?

  Winter items are expected to be delivered within the next 4 weeks.

• When can I expect to receive my hemp shirt?

  The hemp shirts are currently in transit from China and are anticipated to arrive in Australia in early May. However, they need to clear customs, undergo inspections, and be delivered to Newcastle via Adelaide, with an estimated arrival at the end of May or early June. We sincerely apologise for the delay, which is entirely beyond our control.

• Can I swap a hemp shirt that is the wrong size for a new shirt from the different supplier?

  Size swaps will be managed on a like-for-like basis while we have stock. If there is no stock available in the same fabric, we will manage on a case by case basis.

• Why has the delivery of hemp shirts taken so long?

  When the pre-order was open in December 2024, we advised parents that the shirts would likely not be delivered until Term 2. Unfortunately, due to shipping delays, this was correct, and has been pushed later into the term than we believe acceptable. These consistent delivery delays are one of the driving factors behind our change in supplier. It is unfortunately out of our hands, and we understand the frustration of parents with shirts on back order (we have shirts in this order too!) .